“Please Hold”
Thursday, March 6th, 2008Am I the only one with an exceptionally low tolerance for crappy on hold music?
Seriously! No wonder customer service reps have to deal with so many irritated and downright pissed of customers. Because they were just subjected to some of the most boring, mind-numbing, and downright obnoxious on hold crap. You’d think some of these bigger corporations would come up with the brilliant idea to invest in some effective, interesting {gasp!} on hold music (or a message, I guess) to take advantage of the poor customers they have on the line?
Have I recently had an experience being on hold? Funny you ask. A certain retail giant (who shall remain unnamed because I refuse to let my bad experience poison others and keep them from experiencing what has been an otherwise pleasant place to do business) had the most awful “trendy” perhaps? music playing. What’s worse is it sounded like they had hooked up to an FM station broadcasting from the middle of nowhere…filled with lots of static and “noise.” Who knew what the music really was!